{"xsrfToken":"9491680d55f95cdfb30b1251debaf42c4dec5326_lout","branding":{"id":"1","key":"sup","name":"DRICSO Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c979e","headerLinkHoverBGColor":"#1c979e","headerBadgeColor":"#1c979e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c72b5597-fa49-4ba4-9aba-e41a89dbad65/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjJkYzIwYy01YzJlLTQwNjUtOTE3Yy02Yjg0NzNjNjQ5ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3MmI1NTk3LWZhNDktNGJhNC05YWJhLWU0MWE4OWRiYWQ2NSI6WyJyZWFkIl19LCJleHAiOjE3MjU3MDQ2NDAsIm5iZiI6MTcyNTcwNDA0MH0.oiNWBPceq6Bye4p6MCJS14X8ebuZAd-uuZ0WH47rmMg&client=862dc20c-5c2e-4065-917c-6b8473c649e3&mode=fit","logoId":"c72b5597-fa49-4ba4-9aba-e41a89dbad65","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DRICSO Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the DRICSO Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"sup","projectId":10002,"serviceDeskId":1,"name":"DRICSO Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"[INC] Incident","descriptionHtml":"<p>Priorities:<br> P1 - only when application or system down with critical impact<br> P2 - problems with major impact on application or system<br> P3 - problems with medium impact on application or system<br> P4 - problems with minor impact on application or system</p>","callToAction":"[INC] Incident","introHtml":"<p>Create an incident for all problems with IT systems and others</p>","icon":10521,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"17","name":"[RFI] Requests for information","descriptionHtml":"","callToAction":"[RFI] Requests for information","introHtml":"<p>Request for information about system configuration, hardware, etc.</p>","icon":10549,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"4","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"7","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"16","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://dricso.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,17],"2":[1,4,15,16],"3":[2,10,11,12,13,14],"4":[5,7,15],"5":[5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NjJkYzIwYy01YzJlLTQwNjUtOTE3Yy02Yjg0NzNjNjQ5ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjU3MDUyMzksIm5iZiI6MTcyNTcwNDAzOX0.JBrKp13Ki4pBNTdjZKtFrnWm6679lOQRv8oucH-NV4Q","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"862dc20c-5c2e-4065-917c-6b8473c649e3","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dricso","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9491680d55f95cdfb30b1251debaf42c4dec5326_lout","baseUrl":"https://dricso.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dricso.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"862dc20c-5c2e-4065-917c-6b8473c649e3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"349de391206149108914520971cc7160","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"anonymousEnabled":true,"requestIntroEnabled":true}